Terms of service

Welcome to our website, studiolielou.com. Thank you for taking the time to read studio lielou’s “Terms and Conditions.

1 - GENERAL

The terms “we,” “us,” and “our” refer to studio lielou. Studio lielou operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”).

These Terms and Conditions, including all policies referenced herein (the “Service Terms” or “Terms”), outline your rights and responsibilities when using the Services. Please read these Service Terms carefully, as they contain important information about your legal rights and cover topics such as shipping, pricing, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Service Terms and our Privacy Policy. If you do not agree with these Service Terms or the Privacy Policy, you may not access or use our Services. Any violation of these Terms may result in immediate termination of your access to the Services.

All new features or tools added to the current store are also subject to the Service Terms. You can review the most recent version of the Service Terms on this page at any time. We reserve the right to update, modify, or replace any part of these Service Terms by posting updates or changes on our website. It is your responsibility to check this page regularly for changes. Continued use of the website after updates indicates your acceptance of the changes.

Studio lielou is powered by Shopify, which enables us to provide the Services. Shopify is an e-commerce platform that allows individuals and businesses to create and manage their own online stores.

2 - INFORMATION PROVIDED

By agreeing to these Service Terms, you confirm that you are of legal age according to the laws of your state or province and that you have authorized any minor household members to use the Services on devices you own, purchase, or manage.

To use the Services, including visiting or browsing our online stores or purchasing products or services offered by us, we may request certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account login information and for all activity under your account. You may not transfer, sell, assign, or license your account to anyone else.

3 - OUR PRODUCTS

We strive to provide accurate descriptions of our products and services on our online stores. However, please note that product colors and appearance may differ from what is displayed on your screen due to your device type and settings.

We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or match the display or description on our website.

All product descriptions may be changed at any time without prior notice at our discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantity of products offered per person, region, or jurisdiction.

If you have any questions about the products available on the website, please contact us by email at info@studiolielou.com or via WhatsApp at +31(6) 27 48 95 47.

4 - ORDERS

When you place an order, you make an offer to purchase. Studio lielou reserves the right to accept or reject your order at our discretion for any reason. Your order is only accepted once studio lielou has confirmed it. Payment must be received and processed before acceptance.

Please check your order carefully before submitting it. Studio lielou may not be able to honor cancellation requests after acceptance. If an order is not accepted, modified, or canceled, we will attempt to notify you via the email, billing address, or phone number provided during checkout.

Returns can only be made in accordance with our Return Policy.

You represent and warrant that your purchases are for personal or household use only, not for commercial resale or export. Customers can buy studio lielou products online directly from us, which will be shipped from the Netherlands. Orders are subject to 21% VAT. Prices on the website are consumer prices including VAT.

5 - AVAILABILITY

Studio lielou is not responsible for stock shortages or product unavailability. Offers for certain product lines at listed prices are valid while visible on the website and while supplies last. Simultaneous orders may result in errors or changes.

If an item becomes unavailable after your order is processed, we will make reasonable efforts to notify you via email or phone and offer a suitable replacement or the option to cancel and receive a full refund. Refunds will be issued within 30 days of the original order date.

Studio lielou reserves the right to limit quantities purchased for limited editions or exclusive products to one unit per customer.

6 - PRICES AND PAYMENT

Prices, discounts, and promotions may change without notice. The price charged for a product or service is the price at the time of order, as confirmed in your order confirmation email. Unless stated otherwise, prices exclude taxes, shipping, handling, customs, and import duties.

Prices on our website may differ from physical stores or third-party platforms. Promotional offers may apply separately. In case of discrepancies between promotion terms and these Terms, promotion terms take precedence.

You agree to provide accurate, current, and complete purchase, payment, and account information and to update it as necessary. You represent and warrant that your credit card information is correct and that you are authorized to use it for purchases.

7 - SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All estimated delivery times are approximate and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Once products are handed to the carrier, ownership and risk of loss transfer to you. For everything about shipping & delivery.

8 - INTELLECTUAL PROPERTY

All Services, including but not limited to trademarks, text, displays, images, graphics, product reviews, video, audio, and their design and arrangement, are owned by studio lielou, its affiliates, or licensors and protected by intellectual property laws.

You may use the Services only for personal, non-commercial purposes. Reproduction, distribution, modification, public display, or creation of derivative works without prior written consent is prohibited. Unauthorized use may violate national intellectual property laws. All rights not expressly granted are reserved by studio lielou.

9 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services. We neither monitor nor have any control or influence over such tools. You acknowledge and agree that any access to such tools is provided on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind and without any endorsement. We shall not be liable for any damages, losses, or liabilities arising from or related to your use of optional third-party tools.

Any use of optional tools made available through the site is entirely at your own risk and discretion. You are solely responsible for ensuring that you have read, understood, and agreed to the terms and conditions under which such tools are provided by the relevant third-party provider(s).

We may, in the future, introduce new features or services (including the release of new tools and resources). Any such new features or services shall also be subject to these Terms of Service.

10 - LINKS TO THIRD-PARTY SITES

The Services may contain materials and hyperlinks to websites that are operated or managed by third parties (including any embedded functionality provided by third parties). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you may access. If you choose to leave the Services to access such materials or third-party websites, you do so entirely at your own risk.

We shall not be liable for any damages, losses, or adverse consequences arising from or related to your visit to third-party websites, or your purchase or use of products, services, resources, or content available through third-party websites. You are advised to carefully review and ensure that you understand the policies and practices of such third parties before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services must be directed to the relevant third party.

11 - PERSONAL INFORMATION

All personal information collected is governed by our Privacy Policy. By using the Services, you confirm you have read this Policy.

12 - ERRORS, INACCURACIES, AND OMISSIONS

The Services may, from time to time, contain information that includes typographical errors, inaccuracies, or omissions. Such information may relate to product descriptions, pricing, promotions, offers, shipping costs, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to modify or update information, or cancel orders if any information within the Services is inaccurate, at any time and without prior notice (including after an order has been placed).

13 - LEGAL WARRANTIES

Products sold on studiolielou.com are subject to statutory consumer warranties under Dutch law and the Dutch Consumer Code.

14 - USER COMMENTS AND FEEDBACK

If, at our request, you send certain specific submissions (for example, contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

15 - PROHIBITED USE

You may use the Services only for lawful purposes. You may not access or use the Services, either directly or indirectly, for any unlawful or harmful activity; to violate any international, national, federal, provincial, or local laws, regulations, rules, or ordinances; to infringe upon our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against our employees or others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information; to knowingly transmit, receive, upload, download, use, or re-use any material that does not comply with these Terms; to transmit or procure the sending of advertising or promotional material, including junk mail, spam, or other similar solicitations; to impersonate or attempt to impersonate another person or entity; or to engage in any other conduct that restricts or inhibits anyone’s use of the Services, or that, as determined by us, may harm Studio Lielou or expose it to liability.

In addition, you agree not to: upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Services; reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; collect or track the personal information of others; engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; or interfere with or circumvent the security features of the Services, related websites, other websites, or the internet.

We reserve the right to suspend, disable, or terminate your account at any time and without prior notice if we determine, in our sole discretion, that you have violated any provision of these Terms.

16 - LIMITATION OF LIABILITY

The information provided on or through the Services is made available for general informational purposes only. We make no representations or warranties regarding the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you, other visitors to the Services, or by anyone who may be informed of any of its contents.

Unless expressly stated by studio lielou, the Services and all products provided through the Services are offered “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including but not limited to the implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

To the maximum extent permitted by law, studio lielou, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors shall in no event be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or any products procured through the Services, or for any other claim related in any way to your use of the Services or any product.

17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

18 - SEVERABILITY & ENTIRE AGREEMENT

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

19 - GOVERNING LAW

These Terms and any agreements for Services are governed by Dutch law.

20 - CHANGES TO THE TERMS

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. The effective date of any such changes will be indicated in the notice. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

21 - CONTACT INFORMATION

If you have questions regarding these Terms, contact us at: info@studiolielou.com

Company Name: studio lielou
Address (no visitors): Godelindestraat 59, 1402 WJ Bussum, Netherlands
WhatsApp: +31(6) 27 48 95 47
Chamber of Commerce (KVK): 97210307
VAT: NL005258283B80